Terms of service

This document explains your rights and responsibilities when you use our website or buy products from us. These terms are a legally binding agreement between you, the Customer, and Round & Round Rotterdam (the "Company").
1. Who We Are and What These Terms Cover
1.1. Key Definitions: When we use these words, they mean:
● Company: Round & Round Rotterdam (CoC: 63818124), based in Rotterdam, the
Netherlands. We are the sellers.
● Customer (You): The individual buying products for personal, non-business use.
● Agreement: Your order, our acceptance, and these Terms, combined.
● Product: The physical item(s) we sell you.
● Website: Our online store.
● Other formal definitions (Personal Data, GDPR terms) remain the same but are
explained in the Privacy Policy.
1.2. Agreement to Terms: These Terms apply to everything we offer and everything you buyfrom us online. By placing an order, you agree to these Terms.

1.3. Reading the Terms: We will always show you these Terms before you confirm an order.

1.4. Updates: We can update these Terms or our Website content at any time.

1.5. Protecting the Contract: If one part of these Terms is found to be invalid by a court, the rest of the Terms still apply.

2. How Orders Work
2.1. Valid Offers: If an offer (like a sale price) has a limited time or specific conditions, we will clearly state them.
2.2. Product Details: We try our best to describe Products accurately so you know exactly what you are ordering.
2.3. Stock: Our offers are only valid while the Products are in stock.
2.4. When the Contract is Made: Your purchase is final when you accept the offer and
complete the checkout process by clicking the 'Pay' button.
2.5. Order Confirmation: We will send you an immediate email confirming your order. If you want to cancel, you must do so before you receive this confirmation.
2.6. Order Screening: We may check your details to make sure you can pay and to ensure a safe transaction. We can refuse an order if we have valid reasons.

3. Price, Payment, and Service Changes
3.1. What's Included: Prices on the Website include VAT but do not include shipping costs.
3.2. Price Changes: We can change Product prices without warning.
3.3. Service Changes: We can change or stop offering any part of our service at any time without notice. We are not responsible for any impact this has on you or third parties.
3.4. Payment Upfront: You must pay for all ordered Products and shipping costs in full, upfront,using one of the payment methods we offer.
3.5. Security: We use appropriate security measures to protect your electronic payments.

4. Shipping, Delivery, and Order Limits
4.1. Out of Stock: If a Product you ordered is no longer available (e.g., due to multiple orders at once), we will notify you immediately. We will offer a full refund or an equivalent Product if you prefer.
4.2. Delivery Address: Orders will be shipped to the address you provide.
4.3. Dispatch Time: We aim to process and dispatch orders as quickly as possible, usually within 30 days, unless we agree on a different time with you. Delivery times are estimates, not promises.
4.4. Delays: If delivery is delayed beyond 30 days, you have the right to cancel your order at no cost and receive a full refund within 14 days.
4.5. Risk: We are responsible for the Product until it is physically delivered to you or your designated recipient.
4.6. International Orders: If you are outside the EU, you are responsible for paying any import duties, customs fees, and local taxes.
4.7. Order Limits: We can limit the number of Products sold to any one person or region.

5. Returns (Right of Withdrawal)
You must handle the Product and packaging carefully. Please note that sealed and perishable items, like cake or matcha, cannot be returned. We also cannot accept returns on sale items, gift cards, or custom products.For items that can be returned, please refer to our refund policy.

6. Using Our Site and Your Responsibilities
6.1. Accurate Details: You must provide us with true, complete, and up-to-date contact and payment information for all purchases.
6.2. Site Use: You must use our Website responsibly and not interfere with its operation or security.
6.3. Forbidden Actions: You are strictly forbidden from:

* Using the site for any illegal purpose.
* Sending viruses or malicious code. * Copying our content or infringing on anyone's intellectual property. * Harassing or submitting false information. * Attempting to hack or bypass our security. * If you break these rules, we will immediately stop your access to our Service.

7. Content, Other Sites, and Legal Protection
7.1. Our Ownership: All content on our Website (text, photos, logos) belongs to Round & Round Rotterdam or our licensors. You cannot copy, sell, or reproduce it without our written permission.
7.2. Your Feedback: If you send us ideas, comments, or suggestions, you agree that we can use, edit, and publish them without compensating you.
7.3. Outside Links: We are not responsible for tools, websites, or content linked to from our Website that are run by third parties. These links are provided "as is."
7.4. Protecting Us (Indemnity): You agree to cover our legal costs (indemnify us) if a third party makes a claim against us because you violated these Terms or broke the law.

8. Liability, Unforeseen Events, and Stopping Service
8.1. Our Liability Limits: We are not responsible for minor errors (like typos) on the Website,temporary outages, or data issues caused by external hackers.
8.2. Damage Exclusion: We are not responsible for damage caused by your incorrect use of the Product or changes you or others make to the Product.
8.3. "As Is" Service: We provide our Service and Products "as is" and "as available,"
meaning we don't offer any warranties beyond the basic legal guarantees.

8.4. No Consequential Damages: We are not liable for any indirect losses or damages you might suffer (like lost profits or lost data) due to using our Service.
8.5. Force Majeure (Unforeseen Events): We are not required to fulfill our obligations if we are blocked by events outside our control (like a natural disaster, war, or transport failure).
8.6. Stopping Your Service: We can cancel your access to the Service immediately if you violate any part of these Terms.

9. Your Data and Customer Care
9.1. Data Handling: We process your personal data responsibly and carefully, following all rules set by the GDPR (General Data Protection Regulation).
9.2. Customer Rights: We will help you exercise your rights regarding your data (like access or removal). Our full policy is in the Privacy Policy.
9.3. Getting Help: For questions or complaints, please contact Round & Round Rotterdam customer service at info@roundandround.nl. We aim to respond to complaints within 14 days.

10. Final Legal Details
10.1. Governing Law: The laws of the Netherlands exclusively govern this Agreement.
10.2. Disputes: Any legal disputes will be handled by the court in Rotterdam (where we are registered), unless you, as a consumer, choose to use your local court within one month of us notifying you.
11. Changes of terms of Services
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
12. Contact Information
Round&Round Rotterdam
Hoogstraat 55A 3011PG Rotterdam

Matcha Next Door
Hoogstraat 57A 3011PG Rotterdam
Info@roundandround.nl
KvK number:63818124
BTW number:NL855414248B01